Restarting the On-Prem

Updated 4 days ago by James Dunn

Hard rebooting (i.e. in VMware, or due to power loss) will result in one or more services starting incorrectly.

Here is the procedure for gracefully restarting the FileHub Virtual Appliance:

  1. Connect to the appliance via SSH on port 10022 or through the virtual console provided by your VM environment (e.g. vCenter):
    1. Connecting via SSH:
      1. Open a Terminal or Command Prompt window.
      2. Type the following command and press Enter/Return:
        ssh user_name@domain_name:10022
    2. For Virtual Console access, refer to the documentation for your virtual environment.
  2. Login
    If you do not know the username and password please Contact Support and we'll assist you.
  3. Type the following command and press Enter/Return:

    sudo veridocker -o restart
  4. Please wait. This process can take up to 10 minutes.

Microsoft KB: Connect using SSH

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