General Support

24 articles

File Size Limits for Uploads through Web Browsers

We do not limit the size of files that you can upload to your site. We only limit the total amount of storage that is allowed for your particular subscription plan. With that said, certain web browse…

Updated 4 years ago by John Hurley

Supported TLS Info

We support TLS 1.2 and 1.3. As directed by the Internet Engineering Task Force, in order to keep your sensitive information secure, in November 2019, we deprecated and removed support for TLS version…

Updated 2 years ago by James Dunn

Using SSH keys with SFTP

Password Authentication. This is the default authentication method. When connecting via SFTP, if key authentication is not set up the user will be prompted for a password. Key Authentication. If you…

Updated 4 months ago by James Dunn

WebDAV Space Allocation

Issue. The WebDAV specification (RFC4918) does not have a protocol that allows for the available space to be reported back to Windows. To compensate for this behavior, Windows mirrors the drive alloc…

Updated 4 years ago by John Hurley

Common Error Codes

SFTP Error Codes. Code Name Description 0 OK Indicates successful completion of the operation. 1 EOF An attempt to read past the end-of-file was made; or, there are no more directory entries to retur…

Updated 2 years ago by John Hurley

Maintenance Notice

This notice is to inform you that we will be performing system maintenance. There's no action you need to take. Planned Start March 20, 2021 10:00AM EST Expected End March 20, 2021 11:00AM EST Status…

Updated 2 years ago by James Dunn

Supported SSH Ciphers

Here is a list of SSH ciphers we currently support for use with SFTP: Key Exchange Algorithms: curve25519-sha256@libssh.org. curve25519-sha256 ecdh-sha2-nistp256 ecdh-sha2-nistp384 ecdh-sha2-nistp521…

Updated 2 months ago by James Dunn

Language Support

Prior to Version 16.3.80, the only language available was English (United States). Since then, we've added support for the following additional languages: Chinese (Simplified). Spanish (Latin America…

Updated 3 years ago by James Dunn