General Support

CNAME Instructions

Creating Your CNAME Record

Adding a CNAME Using DNS Park

Adding a CNAME Using Yahoo Small Business

Adding a CNAME Using MyHosting.com

Adding a CNAME Using No-IP

Adding a CNAME Using IX web hosting

Adding a CNAME Using Network Solutions

Adding a CNAME Using Register.com

Adding a CNAME Using 1and1

Adding a CNAME Using Domain Direct

Adding a CNAME Using DreamHost

Adding a CNAME Using EuroDNS.com

Adding a CNAME Using EveryDNS.net

Adding a CNAME Using Godaddy.com

Adding a CNAME Using GandI.net

Adding a CNAME Using Hover.com

File Size Limits for Uploads through Web Browsers

Supported TLS Info

Using SSH keys with SFTP

WebDAV Space Allocation

Common Error Codes

File Management

Upload a File / Folder

Download a File / Folder

Create a Folder

Delete a File / Folder

Move a File / Folder

Rename a File / Folder

Preview a File

Search Files / Folders

Add a Tag / Attribute

Shares & Links

Search Links

Share a File / Folder

Manage Shared Files / Folders

Create a Link

Manage Links

Delete a Link

User Management

Create a New User

Manage Existing Users

Manage User Storage Quota

Enable / Disable Users

Delete a User / Group

Create a New Group

Create a New Role

Add / Remove Group User

Modify Role Permissions

Import User List

Export User / Group List

Search Users

Advanced User Access Permissions (Legacy Sites)

Activity

Live Stream Activity

View Account Activity

Export Activity List

View Activity Analytics

Sort Activity

View Detailed Activity Information

Automation

Add an Email Notification Rule

Add a Retention Rule

Manage Rules

Enable / Disable Rules

Delete a Rule

Connection Methods

API Access

Connect Using SFTP

Connect Using FTP

Install Outlook Connector

Add Web Login Form

Add Upload Form

View Product Key

Re-Generate Product Key

Delete Product Key

Add a Network Location (FTP)

Map Network Drive (WebDAV)

IP Addresses, Ports, and Firewall Configuration

Administration

Upgrade Your Account

Manage Company Branding

Manage Login Branding

Manage Contact Branding

Manage Custom CSS

View Tags / Attributes

Set Session Timeout

Manage Passwords

View and Edit Terms of Use

Manage Versioning Options

View Billing Summary

View Billing Information

Review Charges

Update Payment

View / Download Invoice

View Past Invoice

Return to Home

FAQ

Contact Technical Support

Quick Tips

Icon Glossary

Unknown Host Key

Authentication

Two Factor Authentication

Password Lockout Policy

Forgot Password

All Categories ​>​ ​FAQ

FAQ

4 articles

​Contact Technical Support

To contact the support team, follow the steps below: Log into your account account with your Username and Password.. Click the help button in the top right menu.. Click Contact Support.. Fill out the…

Updated 2 years ago

Quick Tips

See the Quick Tips below to efficiently manage files, folders and users.. For quick, single file downloads, click the D ownload icon to the right of the file name. To rename a file/folder or user, cl…

Updated 2 years ago

Icon Glossary

Below you will find all the icons you will come across in your account: Files Shares Users Activity Links Automation Trash Search Help Admin Settings Profile List View Table View Thumbnail View Filte…

Updated 2 years ago

Unknown Host Key

On January 27th, 2020, we upgraded our encryption keys to 4096-bit RSA. You may see one of the following SSH host key fingerprints: SHA256:npYmj8dqQjp3XqH1VVlOSjW2CbcSrt43bXDMzNXkKxs , MD5:8e:15:c8:8…

Updated 3 months ago by James Dunn

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