FAQ

14 articles

​Contact Technical Support

To contact the support team, follow the steps below: Log into your account account with your Username and Password.. Click the help button in the top right menu.. Click Contact Support.. Fill out the…

Updated 4 years ago

Quick Tips

See the Quick Tips below to efficiently manage files, folders and users.. For quick, single file downloads, click the D ownload icon to the right of the file name. To rename a file/folder or user, cl…

Updated 4 years ago

Icon Glossary

Below you will find all the icons you will come across in your account: Files Shares Users Activity Links Automation Trash Search Help Admin Settings Profile List View Table View Thumbnail View Filte…

Updated 4 years ago

3rd Party Client Support

We officially support several open web protocols for data transfer, as defined by their RFC standards: Standard Name Version Symbol Ports Specification Reference File Transfer Protocol (FTP) n/a ftp:…

Updated 3 months ago by James Dunn

Low on Space?

If you run out of disk space on your account, you will unfortunately not be able to upload any more files, and the system will send a 402 error response to upload requests. However, your existing fil…

Updated 3 months ago by James Dunn

Onboarding Users

In our contemporary platform all users begin with a private home folder, but this is not desirable for every use-case. For example, when dealing with external users you may wish to disable the home f…

Updated 5 months ago by James Dunn

Upgrading to the Contemporary Platform

The Database Filesystem feature was made available in 2018 and has fully matured. No longer considered new, but standard with all new sites since 2020. This feature is the core of what we now call th…

Updated 2 months ago by James Dunn

What is My Server Address or Hostname?

If not using a custom domain , your server address will be composed of two parts, with a dot in-between: The subdomain or "business name" chosen when you signed up It will also be the primary site ad…

Updated 5 months ago by James Dunn

Troubleshooting Common SFTP Errors

Here are some common errors regarding Secure FTP, their possible causes and resolutions: Disconnected from 209.43.40.XX. This will happen after 2 minutes of inactivity. Our server terminates idle ses…

Updated 1 year ago by James Dunn

Whitelist Domain in Office365

Having trouble with our automated emails getting blocked or delayed? Adding file.ac to the allowed domains list will enable them to bypass the spam filter. Here's how: Allow domain to bypass SPAM fil…

Updated 3 months ago by James Dunn

Unknown Host Key

The host key length is 4096 bits which may be too large for some older FTP clients. Ensure that you are using a version of your SFTP client (or client library) that the vendor currently supports. In…

Updated 2 months ago by James Dunn

How-to Perform a Hard Refresh

First, let's answer the obvious question. What is a Hard Refresh? A hard refresh is when you force your web browser to forget everything it knows about this website. This is sometimes also referred t…

Updated 3 years ago by James Dunn

Transfer Speeds

Upload and Download speeds cannot be guaranteed on the cloud platform due to many external contributing factors. Available Bandwidth. To test your bandwidth, please run our speed test that is hosted…

Updated 2 months ago by James Dunn

Troubleshooting Common Link Errors

Here are some common errors regarding share links, their possible causes and resolutions: File or directory has been removed. This can happen when you move a folder or file after creating a link to i…

Updated 2 years ago by James Dunn