FAQ

9 articles

​Contact Technical Support

To contact the support team, follow the steps below: Log into your account account with your Username and Password.. Click the help button in the top right menu.. Click Contact Support.. Fill out the…

Updated 4 years ago

Quick Tips

See the Quick Tips below to efficiently manage files, folders and users.. For quick, single file downloads, click the D ownload icon to the right of the file name. To rename a file/folder or user, cl…

Updated 4 years ago

Icon Glossary

Below you will find all the icons you will come across in your account: Files Shares Users Activity Links Automation Trash Search Help Admin Settings Profile List View Table View Thumbnail View Filte…

Updated 4 years ago

Onboarding Users

In our contemporary platform all users begin with a private home folder, but this is not desirable for every use-case. For example, when dealing with external users you may wish to disable the home f…

Updated 1 month ago by James Dunn

What is My Server Address or Hostname?

If not using a custom domain , your server address will be composed of two parts, with a dot in-between: The subdomain or "business name" chosen when you signed up It will also be the primary site ad…

Updated 1 month ago by James Dunn

Troubleshooting Common SFTP Errors

Here are some common errors regarding Secure FTP, their possible causes and resolutions: Disconnected from 209.43.40.XX. This will happen after 2 minutes of inactivity. Our server terminates idle ses…

Updated 10 months ago by James Dunn

Unknown Host Key

On January 27th, 2020, we upgraded our encryption keys to 4096-bit RSA. You may see one of the following SSH host key fingerprints: SHA256:npYmj8dqQjp3XqH1VVlOSjW2CbcSrt43bXDMzNXkKxs , MD5:8e:15:c8:8…

Updated 3 years ago by James Dunn

How-to Perform a Hard Refresh

First, let's answer the obvious question. What is a Hard Refresh? A hard refresh is when you force your web browser to forget everything it knows about this website. This is sometimes also referred t…

Updated 2 years ago by James Dunn

Troubleshooting Common Link Errors

Here are some common errors regarding share links, their possible causes and resolutions: File or directory has been removed. This can happen when you move a folder or file after creating a link to i…

Updated 2 years ago by James Dunn