General Support
CNAME Instructions
Creating Your CNAME Record
Adding a CNAME Using DNS Park
Adding a CNAME Using Yahoo Small Business
Adding a CNAME Using MyHosting.com
Adding a CNAME Using No-IP
Adding a CNAME Using IX web hosting
Adding a CNAME Using Network Solutions
Adding a CNAME Using Register.com
Adding a CNAME Using 1and1
Adding a CNAME Using Domain Direct
Adding a CNAME Using DreamHost
Adding a CNAME Using EuroDNS.com
Adding a CNAME Using EveryDNS.net
Adding a CNAME Using Godaddy.com
Adding a CNAME Using GandI.net
Adding a CNAME Using Hover.com
File Size Limits for Uploads through Web Browsers
Supported TLS Info
Using SSH keys with SFTP
WebDAV Space Allocation
Common Error Codes
Maintenance Notice
Supported SSH Ciphers
Language Support
File Management
Upload a File / Folder
Download a File / Folder
Create a Folder
Delete a File / Folder
Move a File / Folder
Rename a File / Folder
Preview a File
Search Files / Folders
Add a Tag / Attribute
Request a Signature
Restore Recently Deleted Files
Adding Annotations
Shares & Links
Search Links
Share a File / Folder
Manage Shared Files / Folders
Create a Link
Manage Links
Delete a Link
User Management
Create a New User
Manage Existing Users
Manage User Storage Quota
Enable / Disable Users
Delete a User / Group
Create a New Group
Create a New Role
Add / Remove Group User
Modify Role Permissions
Import User List
Export User / Group List
Search Users
Advanced User Access Permissions (Legacy Sites)
Activity
Live Stream Activity
View Account Activity
Export Activity List
View Activity Analytics
Sort Activity
View Detailed Activity Information
Automation
Add an Email Notification Rule
Add a Retention Rule
Manage Rules
Enable / Disable Rules
Delete a Rule
Add a Move or Copy Rule
Connection Methods
API Access
Connect Using SFTP
Connect Using FTP
Install Outlook Connector
Add Web Login Form
Add Upload Form
View Product Key
Re-Generate Product Key
Delete Product Key
Add a Network Location (FTP)
Map Network Drive (WebDAV)
IP Addresses, Ports, and Firewall Configuration
Recommended FTP Client Settings
Recommended WinSCP Settings
Administration
Upgrade Your Account
Manage Company Branding
Manage Login Branding
Manage Contact Branding
Manage Custom CSS
View Tags / Attributes
Set Session Timeout
Manage Passwords
View and Edit Terms of Use
Manage Versioning Options
View Billing Summary
View Billing Information
Review Charges
Update Payment
View / Download Invoice
View Past Invoice
Return to Home
FAQ
Contact Technical Support
Quick Tips
Icon Glossary
3rd Party Client Support
Low on Space?
Onboarding Users
Upgrading to the Contemporary Platform
What is My Server Address or Hostname?
Troubleshooting Common SFTP Errors
Whitelist Domain in Office365
Unknown Host Key
How-to Perform a Hard Refresh
Transfer Speeds
Troubleshooting Common Link Errors
Authentication
Two Factor Authentication
Password Lockout Policy
Forgot Password
All Categories > FAQ
14 articles
To contact the support team, follow the steps below: Log into your account account with your Username and Password.. Click the help button in the top right menu.. Click Contact Support.. Fill out the…
Updated 4 years ago
See the Quick Tips below to efficiently manage files, folders and users.. For quick, single file downloads, click the D ownload icon to the right of the file name. To rename a file/folder or user, cl…
Below you will find all the icons you will come across in your account: Files Shares Users Activity Links Automation Trash Search Help Admin Settings Profile List View Table View Thumbnail View Filte…
We officially support several open web protocols for data transfer, as defined by their RFC standards: Standard Name Version Symbol Ports Specification Reference File Transfer Protocol (FTP) n/a ftp:…
Updated 3 months ago by James Dunn
If you run out of disk space on your account, you will unfortunately not be able to upload any more files, and the system will send a 402 error response to upload requests. However, your existing fil…
In our contemporary platform all users begin with a private home folder, but this is not desirable for every use-case. For example, when dealing with external users you may wish to disable the home f…
Updated 5 months ago by James Dunn
The Database Filesystem feature was made available in 2018 and has fully matured. No longer considered new, but standard with all new sites since 2020. This feature is the core of what we now call th…
Updated 2 months ago by James Dunn
If not using a custom domain , your server address will be composed of two parts, with a dot in-between: The subdomain or "business name" chosen when you signed up It will also be the primary site ad…
Here are some common errors regarding Secure FTP, their possible causes and resolutions: Disconnected from 209.43.40.XX. This will happen after 2 minutes of inactivity. Our server terminates idle ses…
Updated 1 year ago by James Dunn
Having trouble with our automated emails getting blocked or delayed? Adding file.ac to the allowed domains list will enable them to bypass the spam filter. Here's how: Allow domain to bypass SPAM fil…
The host key length is 4096 bits which may be too large for some older FTP clients. Ensure that you are using a version of your SFTP client (or client library) that the vendor currently supports. In…
First, let's answer the obvious question. What is a Hard Refresh? A hard refresh is when you force your web browser to forget everything it knows about this website. This is sometimes also referred t…
Updated 3 years ago by James Dunn
Upload and Download speeds cannot be guaranteed on the cloud platform due to many external contributing factors. Available Bandwidth. To test your bandwidth, please run our speed test that is hosted…
Here are some common errors regarding share links, their possible causes and resolutions: File or directory has been removed. This can happen when you move a folder or file after creating a link to i…
Updated 2 years ago by James Dunn