General Support
CNAME Instructions
Creating Your CNAME Record
Adding a CNAME Using DNS Park
Adding a CNAME Using Yahoo Small Business
Adding a CNAME Using MyHosting.com
Adding a CNAME Using No-IP
Adding a CNAME Using IX web hosting
Adding a CNAME Using Network Solutions
Adding a CNAME Using Register.com
Adding a CNAME Using 1and1
Adding a CNAME Using Domain Direct
Adding a CNAME Using DreamHost
Adding a CNAME Using EuroDNS.com
Adding a CNAME Using EveryDNS.net
Adding a CNAME Using Godaddy.com
Adding a CNAME Using GandI.net
Adding a CNAME Using Hover.com
File Size Limits for Uploads through Web Browsers
Supported TLS Info
Using SSH keys with SFTP
WebDAV Space Allocation
Common Error Codes
Maintenance Notice
Supported SSH Ciphers
Language Support
File Management
Upload a File / Folder
Download a File / Folder
Create a Folder
Delete a File / Folder
Move a File / Folder
Rename a File / Folder
Preview a File
Search Files / Folders
Add a Tag / Attribute
Request a Signature
Adding Annotations
Shares & Links
Search Links
Share a File / Folder
Manage Shared Files / Folders
Create a Link
Manage Links
Delete a Link
User Management
Create a New User
Manage Existing Users
Manage User Storage Quota
Enable / Disable Users
Delete a User / Group
Create a New Group
Create a New Role
Add / Remove Group User
Modify Role Permissions
Import User List
Export User / Group List
Search Users
Advanced User Access Permissions (Legacy Sites)
Activity
Live Stream Activity
View Account Activity
Export Activity List
View Activity Analytics
Sort Activity
View Detailed Activity Information
Automation
Add an Email Notification Rule
Add a Retention Rule
Manage Rules
Enable / Disable Rules
Delete a Rule
Add a Move or Copy Rule
Connection Methods
API Access
Connect Using SFTP
Connect Using FTP
Install Outlook Connector
Add Web Login Form
Add Upload Form
View Product Key
Re-Generate Product Key
Delete Product Key
Add a Network Location (FTP)
Map Network Drive (WebDAV)
IP Addresses, Ports, and Firewall Configuration
Administration
Upgrade Your Account
Manage Company Branding
Manage Login Branding
Manage Contact Branding
Manage Custom CSS
View Tags / Attributes
Set Session Timeout
Manage Passwords
View and Edit Terms of Use
Manage Versioning Options
View Billing Summary
View Billing Information
Review Charges
Update Payment
View / Download Invoice
View Past Invoice
Return to Home
FAQ
Contact Technical Support
Quick Tips
Icon Glossary
Unknown Host Key
How-to Perform a Hard Refresh
Troubleshooting Common Link Errors
Authentication
Two Factor Authentication
Password Lockout Policy
Forgot Password
All Categories > Authentication
3 articles
We now offer Two-Factor Authentication (2FA/MFA) in the web interface. This feature improves your account security by prompting you for a 6-digit code you receive on your mobile phone after entering…
Updated 5 months ago by James Dunn
Don't worry! It happens. (I even forgot Mother's Day one time.) 😅 Here's how you can reset your password: Step 1 : Go to the website. If you don't know the web address (URL) you can use the FTP serve…
Updated 6 months ago by James Dunn
We have implemented a new system-wide password lockout policy, effective 5/23/2020: In order to prevent bute-force password hacking attempts (e.g. dictionary attacks, social engineering, guessing), w…
Updated 10 months ago by James Dunn
